1. Overview

At Lezeiss Cameras, we are committed to your satisfaction. This Refund and Returns Policy outlines your rights and our procedures when returning products or requesting refunds for purchases made in-store or through our website.

This policy complies with Kenyan consumer protection standards and is designed to be fair, transparent, and easy to understand.

2. Return Eligibility

2.1 Eligible Items

You may return a product within 7 days of purchase if:

• The item is in its original, unused condition

• The item is in its original packaging with all accessories, manuals, and tags intact

• You have a valid proof of purchase (receipt, invoice, or order confirmation)

• The item has a manufacturer defect or was damaged on delivery

2.2 Non-Eligible Items

The following items cannot be returned or refunded:

• Items damaged due to misuse, accidental damage, or unauthorized repairs

• Software, memory cards, or digital products that have been opened or activated

• Items with missing serial numbers or tampered labels

• Consumable accessories (batteries, camera straps if removed from packaging)

• Special order or custom items ordered specifically for you

3. Camera Repair Services Policy

3.1 Repair Warranty

All camera repairs carried out by Lezeiss Cameras come with a 30-day service warranty. If the same fault recurs within 30 days of repair, we will re-examine and fix it at no additional charge.

3.2 Repair Estimates & Consent

Before any repair begins, we will:

• Provide a written or verbal cost estimate

• Obtain your consent before proceeding

• Notify you if additional faults are discovered mid-repair

3.3 Uncollected Repairs

Repaired items must be collected within 30 days of notification. After 60 days, Lezeiss Cameras reserves the right to dispose of uncollected items to recover repair costs. We will make reasonable attempts to contact you before taking any such action.

4. How to Request a Refund or Return

Step 1 – Contact Us

Reach out to us within 7 days of your purchase using any of the following:

• Email: info@lezeisscameras.co.ke

• Call/WhatsApp: 0716 507 653

• Visit us in person at: F&F House, 1st Floor, Room 1, Tom Mboya Street & Latema Road Junction, Opposite Odeon Cinema, Nairobi

Step 2 – Provide Details

Please have the following ready:

• Your name and contact information

• Proof of purchase (receipt or order number)

• Description and photos of the issue

Step 3 – Assessment

We will inspect the returned item within 2–3 business days. We may request that the item be brought in-store for physical assessment before a decision is made.

Step 4 – Resolution

Once approved, we will offer one of the following resolutions at our discretion or mutual agreement:

• Full refund to the original payment method

• Exchange for the same or equivalent product

• Store credit valid for future purchases

5. Refund Timelines

6. Exchanges

We offer exchanges for items that are defective, damaged, or incorrectly supplied. If you wish to exchange an item for a different model, the difference in price will be charged or refunded accordingly.

Exchanges are subject to stock availability. If a direct exchange is not possible, we will offer a full refund or store credit.

7. Delivery & Shipping of Returns

If you purchased an item online or via delivery and need to return it:

• You are responsible for the cost of returning the item to our store unless the item was faulty or we made an error

• We recommend using a trackable courier service as we cannot be responsible for items lost in transit

• Please notify us by email at info@lezeisscameras.co.ke or WhatsApp at 0716 507 653 before sending any return

8. Manufacturer Warranty

Some products sold at Lezeiss Cameras may come with a manufacturer warranty. In such cases:

• The manufacturer’s warranty terms apply in addition to this policy

• We will assist you in liaising with the manufacturer for warranty claims where applicable

• Warranty does not cover accidental damage, misuse, or unauthorized modifications

9. Your Consumer Rights

Nothing in this policy limits your rights under Kenyan consumer protection law, including the Consumer Protection Act (Cap 504 of the Laws of Kenya). You are always entitled to:

• A product that is of acceptable quality and fit for purpose

• Accurate and honest product descriptions

• A fair and timely resolution of legitimate complaints

10. Contact Us

If you have any questions about this policy, please get in touch:

Lezeiss Cameras

📍 F&F House, 1st Floor, Room 1, Tom Mboya Street & Latema Road Junction, Opposite Odeon Cinema, Nairobi

📞 Call/WhatsApp: 0716 507 653

✉️ Email: info@lezeisscameras.co.ke